Error code explainer
Only PDF, DOCX, and PPTX are accepted for conversion requests in this phase.
Intake policy
Supported Source Formats and Rejection Rules
Format support is intentionally strict so pricing, timelines, and conversion quality remain predictable for every request.
Accepted formats
Active
These source formats are accepted for conversion requests and covered under standard SLA commitments.
Adobe Portable Document Format (.pdf)
DOCX
Microsoft Word documents (.docx)
PPTX
Microsoft PowerPoint presentations (.pptx)
Format Policy Matrix
Filter accepted formats and inspect rejection code behavior for unsupported source conditions.
| Format | Accepted | Page counting basis | Risk notes |
|---|---|---|---|
| Yes | Exact PDF page tree count | Rejected when encrypted, oversized, or image-only without a text layer. | |
| docx | Yes | docProps/app.xml -> Pages | Rejected when required metadata is missing or invalid. |
| pptx | Yes | docProps/app.xml -> Slides (treated as billable pages) | Rejected when required metadata is missing or invalid. |
Source Readiness Checker
Run a quick preflight before your team uploads a file.
Result
Accepted profile
This source profile is compatible with the current conversion workflow.
Code: READY_FOR_INTAKE
Unsupported source categories
Rejected
These categories are rejected upfront in this phase so delivery commitments remain reliable.
Password-protected, encrypted, or DRM files
Image-only scans and handwritten-only submissions
Spreadsheet-centric models requiring formula behavior
Design-native and CAD formats
Audio/video media files as primary source documents
Archive and executable containers as source payloads
Need help evaluating a borderline source profile? Contact the team.