The flow is: upload your document for free admin review, receive one admin-scoped final checkout (HTML at $4.00/page baseline or traditional PDF remediation starting at $10.00/page), then monthly $19 workspace billing starts after the first delivered request.
Knowledge base
Frequently Asked Questions
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Topics covered
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Billing
Pricing, invoices, and payment lifecycle
Workflow
Request intake, status model, and handoff
Security
Data handling, access control, and compliance
Documents
Formats, conversion, and editing operations
Support
Escalation, SLAs, and contact channels
Configuration
Workspace setup, accounts, and offboarding
FAQ Knowledge Explorer
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Detailed FAQ pages
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How does pricing work from request to delivery?
This detailed FAQ page expands the core answer into practical workflow guidance, governance controls, and measurable implementation advice.
What does the free admin review include?
This detailed FAQ page expands the core answer into practical workflow guidance, governance controls, and measurable implementation advice.
How is HTML conversion priced?
This detailed FAQ page expands the core answer into practical workflow guidance, governance controls, and measurable implementation advice.
How is traditional PDF remediation priced?
This detailed FAQ page expands the core answer into practical workflow guidance, governance controls, and measurable implementation advice.
What is your refund policy?
This detailed FAQ page expands the core answer into practical workflow guidance, governance controls, and measurable implementation advice.
When does monthly workspace billing start?
This detailed FAQ page expands the core answer into practical workflow guidance, governance controls, and measurable implementation advice.
What happens if we cancel the platform?
This detailed FAQ page expands the core answer into practical workflow guidance, governance controls, and measurable implementation advice.
Who decides between HTML and PDF remediation?
This detailed FAQ page expands the core answer into practical workflow guidance, governance controls, and measurable implementation advice.
Which source file formats can we submit?
This detailed FAQ page expands the core answer into practical workflow guidance, governance controls, and measurable implementation advice.
Can we restore an earlier version after publishing?
This detailed FAQ page expands the core answer into practical workflow guidance, governance controls, and measurable implementation advice.
Are accessibility checks run during editing?
This detailed FAQ page expands the core answer into practical workflow guidance, governance controls, and measurable implementation advice.
How do we contact support from an active request?
This detailed FAQ page expands the core answer into practical workflow guidance, governance controls, and measurable implementation advice.
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Related reading
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