Exit and continuity policy
Offboarding Policy
Our platform is designed for continuity even when you choose to leave. This policy defines export, mirror, and grace-period commitments.
Policy commitments
Each step in the offboarding process is designed to protect your data and provide a smooth transition.
1
Cancellation trigger
When cancellation is requested, workspace state transitions to grace-period read-only mode.
2
ZIP export package
We provide a free export package containing managed HTML documents and available version history.
3
Hosted mirror
A hosted mirror is retained for 60 days after cancellation to support continuity and transition.
4
Grace behavior
During grace period, editing is disabled. Downloads, support, request history, and export access remain active.
Export package specification
Included
Every export package includes the following components at no additional cost.
Current HTML file per managed document.
Available version history files by document and version number.
Manifest metadata with timestamps and document identifiers.
Any export warnings where historical files are unavailable.