1
Intake and triage
Classify incoming issues by impact, affected audience, and legal sensitivity.
Support operations
Support Setup Guide
Build a predictable support model for remediation issues after handoff, including priority definitions and escalation ownership.
Three-layer support model
2
Remediation ownership
Assign conversion specialists, internal editors, and compliance reviewers with explicit due dates.
3
Escalation and closure
Escalate unresolved blockers and record final remediation evidence in ticket history.
Priority response matrix
| Priority | First response target | Update cadence |
|---|---|---|
Low | 2 business days | Status update every 3 business days |
Normal | 1 business day | Status update every 2 business days |
High | Same business day | Daily status updates |
Urgent | Within 4 business hours | Same-day update cadence |